Job Description
Join our award-winning call center team in vibrant New Orleans! We're seeking energetic Customer Service Representatives for our weekend shift, offering competitive pay, comprehensive benefits, and a supportive work environment. Perfect for those seeking work-life balance with weekdays off. Enjoy our modern downtown facility with free parking, wellness programs, and career growth opportunities. No prior call center experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, account issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends (Saturday/Sunday) and holidays
- Proficient with basic computer applications
- Reliable transportation to downtown location
- Positive attitude and resilience in high-volume situations