Job Description
Join Austin Connect Solutions as a Weekend Customer Service Representative and kickstart your career in one of Texas' most vibrant cities! We're seeking energetic professionals to deliver exceptional customer experiences during high-demand weekend shifts. Enjoy competitive compensation, comprehensive benefits, and immediate opportunities for growth in a supportive, tech-driven environment. Perfect for those seeking work-life balance with weekday availability. Apply today and become part of our award-winning team!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including CSAT scores and handle times
- Collaborate with cross-functional teams to resolve complex customer escalations
- Adhere to compliance protocols and security guidelines for sensitive information
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible weekends (Sat/Sun) plus 1 weekday evening
- Type 40+ WPM with strong attention to detail
- Problem-solving mindset with ability to remain calm under pressure
- Bilingual (English/Spanish) certification highly desirable