Job Description
Join our dynamic customer service team as a Weekend Shift Representative in Portland, PA! We're seeking empathetic and detail-oriented professionals to deliver exceptional support to our clients during weekends. This is an immediate-start opportunity with competitive compensation and a supportive work environment. If you thrive in fast-paced settings and value making a positive impact, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues when needed
- Meet performance metrics including call quality and resolution targets
- Contribute to process improvements for weekend operations
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong written/verbal communication skills with clear articulation
- Ability to multitask in a high-volume, fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Flexibility to work weekends (Saturday/Sunday) and holidays
- Positive attitude with resilience under pressure