Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional support during weekend shifts in Columbus, OH. This immediate-start opportunity offers competitive pay, flexible scheduling, and comprehensive training. Help us redefine customer excellence while advancing your career in a dynamic, supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve service quality
- Maintain thorough knowledge of products/services and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Professional communication skills with attention to detail