Job Description
Join ConnectSolutions as a Customer Service Representative and kickstart your career with paid training! We're seeking motivated individuals for our weekend shift positions in Louisville, KY. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior experience required—we'll equip you with all the skills needed to succeed. Apply today and transform your weekends into a rewarding career!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work weekends (Saturday/Sunday) and holidays
- Basic computer proficiency and typing skills (30+ WPM)
- Customer service mindset with problem-solving abilities
- Reliable internet connection for remote work capability