Job Description
Join our award-winning customer service team and make a real impact in Baltimore's thriving business community! We're seeking energetic Weekend Shift Customer Service Representatives to deliver exceptional experiences for our diverse clientele. This immediate-start opportunity offers competitive compensation, flexible scheduling, and a supportive team environment where your growth is prioritized. If you're passionate about problem-solving and thrive in dynamic settings, this role is your perfect career move.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using CRM tools while maintaining service level agreements
- Document interactions accurately in Salesforce and escalate unresolved cases to senior specialists
- Collaborate with cross-functional teams to improve customer experience workflows
- Identify upsell opportunities based on customer needs and product knowledge
- Maintain detailed call logs and performance metrics in real-time
- Participate in weekend team huddles to align on daily priorities
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with strong emotional intelligence
- Ability to multitask effectively in fast-paced weekend environments
- High school diploma or equivalent; college degree preferred
- Available for consistent weekend shifts (Saturday/Sunday 8am-8pm)
- Typing speed of 40+ WPM with 95% accuracy
- Positive attitude and resilience in handling challenging customer scenarios