Job Description
Join our award-winning team at Nexus Solutions Group! We're urgently seeking passionate Customer Service Representatives for our Cleveland hub. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Our hiring event is your fast-track to a rewarding career in customer support.
Why Apply?
- Immediate start opportunities
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify opportunities to improve customer experience
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends