Job Description
Join our award-winning customer service team and deliver exceptional experiences! We're seeking passionate individuals to support our weekend operations at our Oakland hub. Enjoy competitive pay, flexible scheduling, and a vibrant team culture focused on growth and recognition. Full training provided!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to continuous improvement of service protocols
Qualifications
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred)
- Weekend availability (Sat-Sun, 8am-6pm)
- High school diploma or equivalent
- Spanish bilingualism a plus