Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during high-demand weekend hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment. Our commitment to employee development and customer satisfaction makes us an employer of choice in the tri-state area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) is mandatory