Job Description
Join our elite customer service team at Apex Solutions Group! We're hosting an exclusive hiring event for weekend-shift Customer Service Representatives in Denver. This is your opportunity to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and a dynamic team environment. No evenings required – weekends only (Sat/Sun) with weekday flexibility for training. Apply today and start your rewarding career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions in Salesforce while maintaining strict data confidentiality
- Collaborate with Tier 2 support for complex escalations within 2-hour SLA
- Proactively upsell products during service interactions to meet KPI targets
- Participate in weekend shift rotations (6:00 AM - 6:00 PM)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional conflict resolution and multitasking abilities
- Available for 100% weekend shifts (Sat/Sun) with weekday training
- Typing speed 45+ WPM with 95% accuracy
- Must pass background check and pre-employment assessment