Job Description
Join our dynamic team as a Customer Service Representative and make an immediate impact! We're seeking motivated individuals for weekend shifts to deliver exceptional support to our clients. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Fresno's thriving tech hub. No experience? No problem – we provide comprehensive training to set you up for success. Start your rewarding career journey today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to address complex issues
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Weekend availability (Sat/Sun, 8am-6pm)
- Positive attitude and problem-solving mindset