Job Description
Are you looking for a career that fits your lifestyle?
We are currently seeking a dedicated Customer Service Representative to join our full-time staff. This role is perfect for individuals seeking a stable career with a focus on weekend shifts, offering immediate start opportunities.
As part of our team, you will play a crucial role in ensuring our clients receive top-tier support while maintaining high operational standards. We pride ourselves on a modern work environment that values employee growth and work-life balance. If you are based in Philadelphia or the surrounding New York area and ready to advance your career, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with professionalism and efficiency.
- Process and update customer data accurately in our CRM systems to ensure records are up-to-date.
- Resolve complex customer issues and escalate them to management when necessary.
- Collaborate with cross-functional teams to ensure seamless service delivery and workflow.
- Conduct regular quality assurance checks on service interactions to maintain high standards.
- Assist in training new team members on company policies and procedures.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work flexible weekend schedules and holidays as required.
- Strong problem-solving skills and a customer-first mindset.