Job Description
Join our award-winning customer service team at Oakland Customer Solutions! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences while enjoying work-life balance. This hybrid role offers competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, parents, or professionals seeking weekend opportunities in the vibrant Oakland community.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to resolve complex issues and escalate when needed
- Meet/exceed performance metrics including quality and response time targets
- Contribute to continuous improvement initiatives through feedback and suggestions
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Strong time management and multitasking skills
- Weekend availability (Saturday/Sunday 8am-8pm)
- Positive attitude and resilience in fast-paced environments