Job Description
Join our award-winning customer service team in Sacramento! We're seeking passionate individuals for weekend shifts with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while delivering exceptional support to our diverse clientele. Perfect for career changers or those seeking stable weekend employment with benefits.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficient with technology and CRM software
- Reliable transportation for weekend shifts
- Must pass background check and drug screening