Job Description
Join our award-winning team as a Customer Service Representative and launch your career in Fresno's thriving customer service industry! We're seeking weekend warriors to deliver exceptional experiences while enjoying competitive pay and comprehensive benefits. No experience? No problem! Our paid training program equips you with all tools needed to succeed.
What We Offer:
- Comprehensive paid training (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Work Saturday-Sunday shifts with weekdays off, perfect for work-life balance. Our modern downtown Fresno office features collaborative spaces and employee amenities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve customer experience
- Participate in ongoing training and development programs
- Uphold company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to work weekends (Sat-Sun) and some holidays
- Basic computer proficiency (CRM software, MS Office)
- Customer service or call center experience (a plus)
- Problem-solving mindset and patience
- Reliable transportation to downtown Fresno location
- Background check and drug screen required