Job Description
Immediate Weekend Shift Openings in Baltimore! Join our award-winning customer service team and make a difference. We're seeking passionate individuals to deliver exceptional support during weekend hours (Saturday/Sunday). Enjoy competitive pay, comprehensive training, and a supportive work environment. Apply today and start your rewarding career!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center or retail
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to work independently in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun 8am-8pm)