Job Description
Join our award-winning customer service team in Charlotte and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while launching your career with industry-leading training. Enjoy a collaborative culture, competitive benefits, and the opportunity to grow within our rapidly expanding organization. No experience required – we provide comprehensive onboarding and mentorship to ensure your success.
Our team thrives on innovation and employee development, offering flexible scheduling options, health benefits, and performance-based incentives. If you're a problem-solver with excellent communication skills and a desire to help others, this is your chance to start immediately and build a rewarding career path.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using knowledge base resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including resolution times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience under pressure
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset