Job Description
Join our award-winning customer support team in Austin! We're seeking dynamic individuals to deliver exceptional service during weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant team environment. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, chat, email)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team leads to improve service processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and in a team setting
- Strong problem-solving and multitasking abilities
- Weekend availability (Saturday/Sunday required)
- USTP clearance preferred