Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're seeking dedicated professionals to deliver exceptional support to our community. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. Perfect for career changers and those seeking stability in the customer service field. Apply today and build your future with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong problem-solving and active listening skills
- Ability to work flexible hours including weekends
- Proficient with Microsoft Office and CRM platforms
- Excellent communication in English (bilingual a plus)
- Passion for helping others and building rapport