Job Description
Are you looking for a flexible weekend job that offers immediate start opportunities?
Apex Contact Solutions is currently hiring dedicated Customer Service Representatives for our high-volume call center in Canton, Ohio. We are looking for individuals who thrive in a fast-paced environment and want to make a difference for our clients every weekend.
Why Join Us?
- Immediate Start: Begin your career within days of applying.
- Weekend Flexibility: Enjoy your weekdays off while earning a competitive wage.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Training Provided: Comprehensive on-the-job training to set you up for success.
We are committed to providing an excellent work environment for our team members. If you have strong communication skills and a professional demeanor, we want to hear from you!
Responsibilities
- Answer incoming customer calls regarding products, services, and account inquiries with a professional and friendly tone.
- Resolve customer complaints and issues efficiently while adhering to company policies and scripts.
- Accurately document all customer interactions and transactions in the CRM database.
- Provide accurate information regarding pricing, promotions, and order status.
- Escalate complex issues to the appropriate supervisor or technical support team.
- Collaborate with team members to ensure high-quality service standards are met during peak hours.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work weekends (Saturday and Sunday) and some weekday shifts as needed.
- Excellent verbal communication skills and active listening abilities.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Ability to remain calm and professional when handling difficult or frustrated callers.
- Reliable internet connection and a quiet workspace are required for remote hybrid options.