Job Description
Join our award-winning customer service team and make a difference! Innovate Solutions Group is hosting an exclusive hiring event for Weekend Customer Service Representatives in Jacksonville, FL. Enjoy premium benefits, flexible scheduling, and a supportive culture while serving diverse clients across tech and retail sectors.
What We Offer:
• Competitive hourly pay + performance bonuses
• Comprehensive paid training
• Health benefits for part-time employees
• Career advancement opportunities
• On-site parking and modern workspace
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Process orders, returns, and account modifications with precision
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed transaction records in Salesforce
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekend team-building initiatives
Qualifications
- 1+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently in remote/onsite hybrid settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends (Sat/Sun 8am-6pm)
- High school diploma or equivalent (college degree preferred)