Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and industry-leading paid training designed to accelerate your career growth. Our modern Detroit facility offers a collaborative environment with flexible scheduling options. Perfect for students, parents, or professionals seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics for quality and productivity
- Collaborate with team members to escalate complex cases
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication skills with clear, professional phone etiquette
- Proficiency in multitasking and navigating multiple software systems
- Ability to work independently and problem-solve under pressure
- Weekend availability (Saturday/Sunday shifts, 8am-8pm)
- Positive attitude and commitment to customer satisfaction