Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support experiences during weekend shifts while working from the comfort of your home. At Denver Tech Solutions, we empower our team with cutting-edge tools and growth opportunities in a dynamic, inclusive environment.
What You'll Love: Flexible remote work, competitive benefits, career advancement paths, and a supportive culture that values work-life balance. Perfect for early risers or night owls seeking weekend-only schedules!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% data accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed weekly KPIs for resolution time and customer satisfaction
- Contribute to process improvements through feedback and innovation
- Maintain in-depth knowledge of product features and company policies
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM tools (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office space
- Ability to work independently while maintaining team collaboration
- Flexibility to work weekends (Sat/Sun) with rotating shift options
- Previous tech industry experience a strong plus