Job Description
Join our dynamic team at Fresno Customer Solutions! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while supporting our valued customers. This position offers competitive pay, flexible scheduling, and growth opportunities in a fast-paced environment.
As a weekend shift representative, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. Our hiring event provides on-the-spot interviews for qualified candidates ready to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional efficiency
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed weekly performance metrics for call quality and resolution times
- Participate in weekend team meetings and training sessions
- Identify upsell opportunities for premium services during customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Proficiency with CRM platforms (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication skills with strong phone etiquette
- Ability to multitask in fast-paced weekend shifts (Sat/Sun 8am-6pm)
- Proven problem-solving abilities with conflict resolution expertise
- Spanish bilingual skills highly valued
- Must pass background check and drug screening