Job Description
Join our award-winning team as a Weekend Customer Service Representative in Richmond, Virginia! We're seeking passionate professionals to deliver exceptional support during peak weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement opportunities
- Modern, collaborative workspace
Hiring Event: Meet our team in person on October 15th at our Richmond headquarters! Bring your resume and enthusiasm for customer excellence.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM tools
- Process orders, returns, and exchanges accurately
- Document interactions and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex cases
- Identify process improvements to enhance customer satisfaction
- Adhere to SLAs and compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability for weekend shifts (Sat/Sun)
- Basic technical troubleshooting knowledge