Job Description
Join our award-winning team as a Weekend Customer Service Representative in Chicago! We're seeking empathetic professionals to deliver exceptional support to our local clients. Enjoy paid training, competitive pay, and a dynamic team environment. Perfect for students or those seeking weekend flexibility. Grow your career while making a real impact in our community.
Why Choose Us?
- Comprehensive paid training program
- Health benefits (PT eligible)
- 401(k) with company match
- Advancement opportunities
- Modern downtown Chicago location
Responsibilities
- Handle inbound customer inquiries via phone and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems
- Collaborate with support teams on complex cases
- Meet performance metrics (CSAT, resolution time)
- Adhere to company compliance protocols
- Support weekend events and promotions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication skills
- Basic computer proficiency
- Ability to work independently
- Flexible weekend availability (Sat/Sun)
- Positive problem-solving mindset
- Chicago residency preferred