Job Description
Join our dynamic team as a Customer Service Representative and become the voice of excellence for our valued clients! This weekend position offers immediate start opportunities in Portland, PA, where you'll deliver exceptional support experiences while enjoying competitive compensation and a supportive work environment. We're seeking passionate individuals who thrive in fast-paced settings and are committed to resolving customer inquiries with professionalism and empathy.
Responsibilities
- Handle high-volume inbound/outbound customer calls, emails, and live chats with efficiency and accuracy
- Resolve billing, technical, and account-related inquiries using CRM systems
- Document all interactions meticulously in compliance with company protocols
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction scores above 95% through proactive communication
- Adhere to weekend shift schedule (Saturday/Sunday, 8 AM - 8 PM)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume contact centers
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and manage competing priorities during peak hours
- Must be available for flexible weekend shifts with minimal notice
- Pass background check and drug screening