Job Description
Join our award-winning customer support team at Apex Solutions Group! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences for our Denver-based clients. This hybrid role combines remote flexibility with in-office collaboration at our vibrant downtown Denver hub. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive pay and comprehensive benefits. Perfect for students, career changers, or those seeking weekend-focused schedules!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve billing, technical, and account issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to escalate complex issues and implement solutions
- Participate in weekend team huddles and training sessions for continuous improvement
- Meet/exceed KPIs including first-call resolution and average handle time
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional written/verbal communication skills with neutral accent
- Proficiency with CRM systems (Salesforce preferred) and MS Office Suite
- Ability to work independently while maintaining team cohesion
- Flexible availability for weekend shifts (Sat/Sun 8AM-6PM MST)
- High school diploma or equivalent; college degree preferred
- Type 45+ WPM with strong attention to detail