Job Description
Join our award-winning customer service team in Portland! We're seeking passionate individuals to deliver exceptional experiences while building rewarding careers. With comprehensive paid training and advancement opportunities, this is your chance to thrive in a dynamic, supportive environment. Enjoy competitive pay, benefits, and a vibrant workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve service delivery
- Adapt to new technologies and processes continuously
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Resilience under pressure and problem-solving aptitude
- Must pass background check and drug screening