Job Description
Join Global Connect Solutions and launch your career in customer service! We're seeking passionate individuals for our weekend shift in Long Beach, CA. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth matters.
Why Join Us?
- Industry-leading paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Advancement opportunities into senior roles
- Weekend shift differential pay
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with team to improve service protocols
- Meet performance metrics for resolution time and satisfaction
- Document all interactions in CRM systems
- Adhere to compliance and security standards
Qualifications
- High school diploma or equivalent required
- Customer service experience preferred but not required
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work weekends (Saturday/Sunday)
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset