Job Description
Join our award-winning customer experience team as a Weekend Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support to our diverse client base during weekend shifts. This role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and prioritize customer satisfaction, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Maintain product knowledge to provide accurate information about services
- Meet/exceed performance metrics including call resolution times and CSAT scores
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail setting
- Exceptional communication skills with clear, articulate speech
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities and conflict resolution expertise
- Ability to work independently and manage multiple priorities
- Weekend availability (Saturday/Sunday shifts) with some holidays
- Passion for helping others and representing the brand positively