Job Description
Join Global Solutions Inc. as a Part-Time Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and a dynamic team environment. Our Indianapolis location offers modern amenities and a culture of growth. Apply now to kickstart your career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including quality and speed targets
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed