Job Description
Join our dynamic team as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during our peak weekend hours. This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth within Oakland's premier service provider.
Perfect for those seeking work-life balance with weekends off during the week, you'll be the voice of our brand, ensuring every customer interaction exceeds expectations. Our supportive environment includes paid training, flexible scheduling options, and a collaborative team culture.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Participate in weekend hiring events to showcase company culture
Qualifications
- 1+ years customer service experience in high-contact environment
- Exceptional communication skills with strong active listening abilities
- Proficient in CRM software (Salesforce preferred) and MS Office suite
- Ability to work independently while collaborating in team settings
- Flexible availability to cover weekend shifts (Saturday/Sunday)
- High school diploma or equivalent; college degree preferred
- Positive attitude and resilience in fast-paced situations