Job Description
Join our award-winning customer service team in Baltimore! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic, supportive environment.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- 1+ years customer service experience in BPO or retail
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Excellent written/verbal communication skills
- Weekend availability (Sat/Sun 8am-8pm shifts)
- High school diploma or equivalent