Job Description
Join our award-winning team as a Part-Time Customer Service Representative in sunny Jacksonville, Florida! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling. No prior experience required—comprehensive paid training provided to accelerate your success. Competitive compensation, performance bonuses, and a supportive environment await. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to ensure seamless customer experiences
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance service offerings
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Valid Florida driver's license (for occasional on-site duties)
- Bilingual (English/Spanish) candidates strongly encouraged