Job Description
Join our dynamic call center team in Detroit, Michigan! We're seeking energetic Customer Service Representatives for immediate weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training in a supportive environment. Help customers resolve inquiries while advancing your career in customer service. Immediate start available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet performance metrics for call handling and satisfaction
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance standards and company protocols
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to work weekends and holidays reliably
- Proficient with computers and multitasking
- Positive attitude and problem-solving mindset
- Available for immediate start