Job Description
Join our dynamic team as a Weekend Customer Service Representative at Apex Solutions Group! We're seeking empathetic professionals to deliver exceptional customer experiences during our peak weekend hours. This is an immediate-start opportunity offering competitive pay and a supportive environment where your communication skills truly shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with support teams to resolve complex escalations
- Maintain high customer satisfaction metrics and performance standards
- Process orders, returns, and account modifications
- Participate in weekend shift rotations (Sat/Sun, 8am-8pm)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced weekend operations
- Strong problem-solving and conflict resolution abilities
- Available for flexible weekend scheduling
- Basic computer literacy and typing speed (40+ WPM)