Job Description
Join our award-winning team as a Customer Service Representative and become the voice of excellence for our valued clients. We're seeking dedicated night shift professionals to deliver exceptional support during our peak hours. Enjoy competitive pay, comprehensive training, and opportunities for career advancement—all while maintaining work-life balance with our flexible scheduling. Our vibrant San Diego office offers a supportive environment where your contributions directly impact customer satisfaction and company growth.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM tools while maintaining 95%+ satisfaction metrics
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance targets including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proven ability to work independently during overnight shifts (11 PM - 7 AM)
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask and remain calm under pressure
- High school diploma or equivalent; college degree preferred
- Immediate availability to start within 48 hours of offer