Job Description
Join our award-winning customer service team as a Weekend Shift Representative! We're seeking passionate individuals to deliver exceptional support to our Houston-based clients. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment. Our hiring event offers on-the-spot interviews – don't miss your chance to join our family!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in weekend shift rotations (Sat-Sun 8am-6pm)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Weekend availability is mandatory
- Bilingual (Spanish) candidates strongly preferred