Job Description
Are you a people person looking for a rewarding career in customer service? Apex Communications is currently hiring Local Call Center Representatives in Indianapolis, Indiana.
We are looking for motivated individuals to join our team and offer Immediate Start opportunities for qualified candidates. This is a fantastic chance to join a thriving company with a commitment to employee growth and excellent benefits.
Why Choose Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive medical, dental, and vision insurance
- Paid training and mentorship programs
- Flexible scheduling options
- Opportunities for advancement within the company
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues in a timely and accurate manner.
- Update customer accounts and records accurately using CRM software.
- Adhere to all call scripts, policies, and regulatory guidelines.
- Collaborate with team leads and support departments to ensure customer satisfaction.
- Identify opportunities to upsell products or services when appropriate.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment preferred but not required for entry-level.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to type at least 40 WPM.
- Strong problem-solving abilities and a customer-first mindset.