Job Description
Join MetroConnect Solutions as a Weekend Customer Service Representative and become the voice of innovation for New York's premier tech clients! We're seeking passionate professionals to deliver exceptional support during high-demand weekend hours. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment while working flexible Saturday/Sunday shifts. This is your opportunity to advance your career in customer service with a company that values growth and work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical and billing issues using CRM platforms and troubleshooting protocols
- Document interactions accurately in Salesforce while maintaining strict data compliance standards
- Collaborate with cross-functional teams to escalate unresolved issues and implement solutions
- Proactively identify upsell opportunities and contribute to revenue growth targets
- Contribute to weekend team performance metrics including CSAT and FCR rates
Qualifications
- Minimum 2 years of B2B customer service experience in high-volume environments
- Proficiency with CRM systems (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional problem-solving abilities with technical aptitude
- Fluency in English with clear, articulate communication skills
- Ability to thrive in fast-paced weekend shifts with flexible schedule availability
- Associate's degree or equivalent professional certification preferred
- Experience with SaaS platforms or telecommunications industry a plus