Job Description
Join our award-winning customer service team in El Paso! We're seeking dynamic individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate start available for motivated candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in case management software
- Meet/exceed quality and productivity metrics weekly
- Collaborate with team leads to escalate complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong typing skills (35+ WPM)
- Proficiency with Microsoft Office Suite
- Spanish/English bilingualism required
- Ability to work flexible weekends (Sat/Sun)
- Pass background check and drug screen