Job Description
Join our award-winning customer service team in Memphis! We're seeking motivated individuals for weekend shift call center positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. No experience necessary – we provide all the tools you need to succeed!
What We Offer:
- 2-week paid training program
- Health/dental/vision benefits
- 401(k) with company match
- Performance bonuses
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge base
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Weekend availability (Sat/Sun)
- Customer-focused mindset
- Problem-solving aptitude
- Reliable transportation