Job Description
Join Omaha's premier customer service team! We're seeking enthusiastic individuals for weekend call center positions with comprehensive paid training. Enjoy competitive pay, flexible schedules, and career advancement opportunities in a supportive environment. Perfect for students, second-job seekers, or career changers. No experience required – we provide all necessary training!
What We Offer:
- 2-week paid training program
- Full benefits package (medical/dental/vision)
- Weekend shift premiums
- Performance-based bonuses
- Free parking & transit reimbursement
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions using CRM systems with 98% accuracy
- Meet/exceed 25+ calls per hour quality metrics
- Collaborate with support teams for complex issue escalation
- Participate in monthly performance reviews
- Maintain 99% attendance schedule
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear speaking voice with neutral accent
- Basic computer proficiency (typing 30+ WPM)
- Ability to work 12-hour weekend shifts (Sat/Sun)
- Pass background check and drug screening
- Customer service mindset (prior experience a plus)
- Reliable transportation to Tech Center Drive location