Job Description
Join our award-winning customer support team as a Weekend Shift Customer Service Representative in Kansas City, MO! We're seeking energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional experiences. This role offers the perfect blend of work-life balance with weekday availability, competitive compensation, and comprehensive training. Be the voice of our brand while helping customers navigate our services with confidence and care.
Our culture values growth, recognition, and work-life harmony. Enjoy state-of-the-art facilities, performance-based bonuses, and opportunities to advance within our organization. If you're ready to build a rewarding career in customer service while enjoying your weekdays, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using troubleshooting protocols and CRM systems
- Process transactions, orders, and service requests with 100% accuracy
- Document all interactions meticulously in customer relationship management software
- Collaborate with cross-functional teams to escalate and resolve technical or billing concerns
- Maintain performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in ongoing training to master product knowledge and service excellence
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2C or B2B environment
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible weekend shifts (Sat/Sun) and holidays
- Typing speed of 40+ WPM with high accuracy
- Background check and drug screen required upon offer