Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client's success! We're seeking passionate professionals to deliver exceptional support to customers across Florida and Pennsylvania. Enjoy the flexibility of working from home while making a meaningful impact in a dynamic environment. Our competitive compensation package includes performance bonuses, comprehensive benefits, and ongoing career development opportunities.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including quality scores and resolution times
- Participate in continuous training to enhance product knowledge and service skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Florida or Pennsylvania residency required