Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Raleigh, NC! We're seeking dedicated professionals to deliver exceptional support to our local community while enjoying competitive pay and flexible scheduling. This role offers the perfect blend of meaningful customer interaction and work-life balance, with opportunities for growth and recognition. If you're passionate about problem-solving and thrive in a supportive environment, apply today to become part of our family-oriented culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and prioritize tasks
- Weekend availability (Saturday/Sunday) required