Job Description
Join our award-winning customer support team at Nexus Solutions! We're hosting a dedicated hiring event for motivated Customer Service Representatives to deliver exceptional weekend support to our growing client base. This is your opportunity to launch a dynamic career in customer service while enjoying competitive pay, comprehensive benefits, and a supportive team environment. No nights or required holidays!
Why Join Us?
- Competitive hourly pay with weekly incentives
- Health/dental/vision benefits for part-time employees
- Paid training and career development paths
- Referral bonuses and performance rewards
- Modern downtown Jacksonville office with free parking
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily via phone and digital channels
- Resolve billing inquiries, technical issues, and service complaints with empathy and efficiency
- Utilize CRM software to document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives for customer experience
- Complete quarterly product certification requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Weekend availability (Sat/Sun 8am-8pm) with flexibility during holidays
- Passion for problem-solving and customer advocacy
- Background check and drug screen required