Job Description
Join ConnectSphere Solutions as an immediate-hire Customer Service Representative and launch your remote career in Louisville, KY! We're seeking empathetic professionals to deliver exceptional support via phone and digital channels. Enjoy competitive pay, comprehensive training, and flexible scheduling—all from home. Be part of a dynamic team driving customer satisfaction and professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and product issues using CRM tools
- Document interactions accurately in customer management systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing product and skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Strong typing skills (35+ WPM) and multi-tasking ability
- Quiet home office with reliable internet and headset
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening