Job Description
Are you a dedicated problem-solver with a passion for helping others? Horizon Support Solutions is seeking a highly motivated Customer Service Representative to join our expanding team in Charlotte, NC. We offer a dynamic work environment with the flexibility of a hybrid or remote work-from-home model, specifically accommodating weekend shifts for our top performers.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with speed, accuracy, and empathy. We value our employees and provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
Why Join Us?
- Flexible Schedule: Focus on your weekend availability while maintaining a work-life balance.
- Remote Friendly: Work from the comfort of your home in Charlotte or our office.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
Responsibilities
- Resolve Customer Inquiries: Professionally handle incoming calls, emails, and chat messages to address customer needs and resolve issues efficiently.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and recommendations.
- Issue Escalation: Identify complex issues that require management attention and escalate them promptly while keeping the customer informed.
- Documentation: Accurately record all customer interactions and transactions in our CRM system.
- Process Improvement: Provide feedback on common customer pain points to help improve our service protocols.
- Team Collaboration: Communicate effectively with team leads and cross-functional departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or a related field.
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Communication Skills: Excellent verbal and written communication skills with a focus on tone and clarity.
- Technical Proficiency: Must have a reliable high-speed internet connection and proficiency with MS Office Suite.
- Problem Solving: Ability to think critically and find solutions to unexpected challenges.